At Belvo, we believe that the best growth stories are born from curiosity, courage, and collaboration. And the journey of André Lambert, who moved from the Customer Engineering team to Customer Success as a Solutions Engineer, is a perfect example of that.
At 27 years old, André Lambert, from São Paulo, is a creative mind driven by challenges. Before joining Belvo, André started his career in a completely different field, photography and video, until he decided to take a bold step and completely change paths.
“I’ve always been interested in technology, and a few years ago I decided to fully commit to this career transition. I’m currently studying Software Engineering and got my first job in the field as technical support at an e-commerce startup,” he says.
Outside of work, André is the kind of person who turns curiosity into passion. He enjoys spending his free time playing video games and listening to music. He has a collection of Nintendo consoles and vinyl records. He’s also deeply passionate about specialty coffee and cinema.
Why work at Belvo?
His natural curiosity and desire to grow professionally soon led him to Belvo, where he first joined the Customer Engineering (CE) team. In this role, he was responsible for analyzing incidents reported by clients, performing technical diagnostics, reporting bugs to development teams, and joining the bug-tracking dailies. He also handled communication with financial institutions and joined meetings with some of Belvo’s main clients.
“What first caught my attention was that Belvo is an international startup with strong operations in Brazil and Mexico. I wanted to work in a multicultural environment and connect with people from different countries. Also, Open Finance was already something I found really promising.”
Discovering new paths within Belvo
André’s transition to the Customer Success (CS) team, as a Solutions Engineer (SE), happened naturally and, as he puts it, “at the right pace.” He saw a new opportunity and embraced it.
“I heard about the opening while chatting with colleagues at the São Paulo office. It was a role similar to mine, but more aligned with what I wanted professionally. So I started thinking seriously about making the move. I talked to my manager and my team, and everyone was super open and supportive. The transition was very well-discussed and encouraged by everyone.”
For André, support from leadership and the People team was essential.
“I talked to the managers of both teams, and they both encouraged me. It was a lateral move, but it represented an important step in self-awareness. The process made me reflect on the direction I wanted my career to take and helped me realize that new challenges truly inspire me.”
The Customer Engineering team provides technical support after integration, ensuring stability and monitoring after go-live. Meanwhile, the Solutions Engineering team is involved from the pre-sales stage, helping clients implement Belvo’s products by offering technical guidance and supporting integration design following best practices.
For two weeks, André balanced both roles before officially transitioning to SE full-time.
“It was challenging, but also very exciting. The team welcomed me and gave me all the support I needed to adapt.”
A culture that encourages movement
When asked what made this change possible, André is clear: Belvo’s collaborative culture.
“People here are incredible, everyone’s always willing to help. Nothing is rigid; everything’s dynamic and organic. That fluidity gave me the confidence to try something new. I’ve always felt like I had space to be honest and talk about my expectations.”
Beyond that openness, he highlights the accessibility across all levels and closeness to leadership.
“Even early on, I always had career and development conversations. That transparency made all the difference.”
Leaving his mark
One of André’s biggest achievements as a Solutions Engineer came through Belvo’s Quarterly Project program, which allows employees to develop personal projects with company support.
André developed a web tool that is now used by the entire Customer Engineering team. What started as a simple idea became a solution that improved the team’s daily workflow.
The CE team already used an internal app to analyze events and link calls from Belvo. André built a new feature for this app, integrating it with the Open Finance Service Desk API, allowing the team to report incidents to financial institutions in a much more automated and user-friendly way. This eliminated manual and inefficient processes, significantly improving the CE team’s operations and making their daily work more agile and productive.
“It was challenging but incredibly rewarding to see everyone using something I created. I felt like I really left my mark.”
Among the milestones of his new phase as an SE was leading his first client meeting, an experience full of nerves and excitement.
“At first, I was a bit nervous, but everything went great. I got really positive and constructive feedback. It was one of those moments that makes you realize stepping out of your comfort zone is always worth it.”
Reinvention and purpose
Now fully integrated into the Customer Success team, André reflects on what he’s learned from this journey.
“Belvo is a place where you can grow authentically. People truly care about each other, and the company gives you the freedom to explore new paths. I realized that changing doesn’t mean losing, it means evolving.”
His story is a perfect example of how Belvo encourages internal growth, values every person’s potential, and creates an environment where it’s safe to explore, make mistakes, learn, and reinvent yourself.
And André leaves one last piece of advice for anyone considering the same:
“If you feel it’s time for a change, trust the process. Sometimes the hardest step is the first one, but it’s also the one that takes you the farthest.”
